Blogs and Knowledge Base have moved

Thu, 17 Mar 2011 11:47:55 GMT

Please not that the Knowledge Base, Blogs, Announcements as well as our Discussion Forums have moved. We are now leveraging our social software to better serve our clients needs.

The main website can be found here (www.nddllc.net).

New Website Framework Released - 5.5.0

Thu, 19 Aug 2010 11:17:33 GMT

Since the first release of Localization support in DotNetNuke 3.0, it has been known that the story was not complete. With DotNetNuke 5.5, now has full localization support. This was one of the main features that was laid out in DotNetNuke 5.x vision at OpenForce 2007 and was the last major feature missing from our original roadmap for the 5.x platform.

Content localization in DotNetNuke 5.5 will allow you to easily manage your web pages in a primary language and then utilize translators to keep the content synchronized in multiple secondary languages. Whether you are maintaining your site in a single language or dozens of languages, the content localization system will help guide your content editors and translators through the process. Although content localization required extensive changes to the core platform, we have been able to add this new feature while still improving overall system performance. In addition, with the hundreds of other changes, enhancements and bug fixes, people are already saying that they are finally ready to migrate off the 4.x platform.

DotNetNuke 5.5 also marks another milestone: earlier today DotNetNuke announced the immediate availability of DotNetNuke Enterprise. DotNetNuke Enterprise adds Content Staging to an already impressive list of features available in the DotNetNuke Professional platform. As DotNetNuke has done with DotNetNuke Professional since it originally launched it 16 months ago, DotNetNuke will continue to expand and strengthen the features of the DotNetNuke Enterprise platform over the coming months to ensure our customers are receiving a great return on their investment.

Below are the highlights from this months release. As usual, you can see a full list of changes in the changelog.

Major Highlights

Added Content Localization support
Added new wrappers for additional Telerik controls
Improved performance by updating Data Access Block.
Updated Telerik components to latest release.
Added core Unit Tests to the source code package
Added new Default Visibility setting for Profile Properties.
Added ability to suppress auto-injected Module css class.
Added new Settings and Configuration properties to base Presenter class.
Improved logging during upgrades.
Added support for Media element in styles skin object.
Fixed issue which prevented system from running correctly when using alternate port number
Fixed issue with portals not being created after upgrade.
Fixed issue where incorrect AdministratorRoleId could be added leading to UI incorrectly showing "padlock" icons in permissions grid
Fixed issue with welcome emails not being sent if system is set to use a double byte langugage.
Fixed issue with viewing Profile picture.
Fixed portal creation so User profile page is set correctly.
Fixed broken link to verify language resources.
Fixed issue with Host updating Site Settings.
Fixed issue with HTML module's database level dependency on the Modules.ModuleTitle field.
Fixed issue with Host/Admin being able to disable all languages.
Fixed issue where it was possible to have a disabled portal default language by enabling the applicable values on upgrade.
Fixed issue with User Profile Image not showing.
Fixed issue with Tab Order starting at -1 when hard deleted from Recycle Bin.
Fixed issue where an exception occurred when editing page settings of a disabled language (that once had been enabled)
Fixed issue with File Manager when adding new folders, no longer have to Click the root folder first.
Fixed parent drop down in edit page settings so that users who have edit rights, bt are not Administrators get None Specified option.
Fixed issue with Profile Image Control.
Fixed issue where wrong portalid was used if accessing site settings via host->portals menu. This could display the wrong set of languages for a portal and lead to portal display language being incorrectly updated.
Fixed issue with GetTabPaths Stored procedure to handle null culture pages correctly.
Fixed issue with case insensitive fonts in Captcha control.
Fixed issue with Telerik editor file management.
Fixed issue with exception thrown when creating new languages.
Fixed issue where host vendors did not allow selection of an image from a host folder.
Fixed issue with upgrades when there are deleted portals.
The Edit Profile link in the View Profile should redirect to the Manage Profile page.
Fixed issue where language editor page size was not defaulting to 10 as required.
Fixed issue with SendMail removing HTML formatting.
Fixed issue where anonymous users were not respecting the browser default language setting for current locale
Updated CoreSitemapProvider to use the ModifiedDate of the Tab and Modules on the Tab for the LastModified date for the PageUrl.
Verify Language Resources to Verify Language Resource Files to match the wireframes for the Content Localization project.

Security Fixes

Potential Resource Exhaustion

Updated Modules/Providers

The following modules and providers have been updated in the 5.5.0 packages. Please see the specific project pages for notes on what bugs or enhancements were corrected with each release.

Modules

Events Module 05.01.04

Providers

none

SmarterTrack Version 5.0.3834 Released

Fri, 02 Jul 2010 10:39:53 GMT

ADDED: A new role permission that allows employees to modify the start date and due date of tasks.
ADDED: A new ticket setting that allows the idle time to be reset when a call log is added to a ticket.
ADDED: Agents viewing tickets via the mobile interface can now view information pertaining to a ticket's idle time, department, group, and agent.
ADDED: Ticket counts are now displayed on the mobile interface navigation pages.
CHANGED: The department setting for changing the requirements for starting a ticket in the portal has been renamed for clarity.
FIXED: Agents using the SmarterTrack mobile app can now see a list of tickets that they are eligible to pull from the queue.
FIXED: An empty gray area no longer displays in the portal when the login form and live chat is disabled.
FIXED: An error no longer occurs when transferring tasks to another agent while deleting an employee.
FIXED: Canned replies assigned to everyone now display in the proper folders.
FIXED: Canned replies with the backslash character (\) now encode porperly.
FIXED: Date and time values in the SmarterTrack mobile app now display in the agent's time zone instead of UTC.
FIXED: Knowledge base folders can now be deleted if users have previously searched for articles within the folder.
FIXED: Live chat translation now functions as expected when using SSL.
FIXED: Paging on the user details popup now functions as expected.
FIXED: Private knowledge base folders are no longer accessible by direct URL if a user does not have access to view private folders.
FIXED: Read-only permissions for tasks now function as expected.
FIXED: Sending files to an end-user through live chat now functions as expected.
FIXED: SmarterTrack licenses now activate properly on MySQL.
FIXED: System settings now use their default values as expected if the system administrator has not made changes to them.
FIXED: The KB Search Folder option in the auto-responder tab of a department's settings now displays the correctly selected value.
FIXED: The sample knowledge base folder created during the database setup now displays in the portal search menu by default.
FIXED: The ticket department selection text that displays on the portal now loads properly.
FIXED: The WYSYWYG editor on the call log window now resizes correctly in the Opera browser.

New Website Framework Released - 5.4.4

Tue, 29 Jun 2010 16:58:35 GMT

This maintenance release resolve’s two significant breaking changes that slipped through in 5.4.3 and resulted in us pulling the 5.4.3 release. Below are the highlights from this months release.

Major Highlights

    * Fixed issue with ExecuteSql method overloads to be able to handle ExecuteSQL(string, nothing) again.
    * Fixed issue with Indirect Reference to DotNetNuke Library errors.

Security Fixes

    * None

Updated Modules/Providers

The following modules and providers have been updated in the 5.4.4 packages. Please see the specific project pages for notes on what bugs or enhancements were corrected with each release.

Modules

    * Media Module 03.03.00

Providers

    * None

WordPress 3.0 “Thelonious” Released

Sat, 19 Jun 2010 10:35:04 GMT

WordPress 3.0, the thirteenth major release of WordPress and the culmination of half a year of work by 218 contributors, is now available for download (or upgrade within your dashboard).

Server Maintenance

Wed, 09 Jun 2010 12:14:36 GMT

We will be performing server maintenance on June 13, 2010 between 4AM and 6AM Central time. The expected downtime should not exceed 15 minutes.

Document Manager v5.2.8 Released

Wed, 09 Jun 2010 11:52:19 GMT

http://support.nddllc.com/News/13/document-manager-v528-released.aspx Wed, 09 Jun 2010 11:52:19 GMT newsitem13 Enhancement: 3 new admin scripts to repair specific situations
Enhancement: SQL Trigger redesign aimed to reduce database load during updates
Enhancement: Admin script to empty graveyard
Fix: Moves are now logged
Fix: 'Entry' no longer emitted in Tokens for File type entries
Fix: Workaround for DNN 5.4 pagebase issue in manual activation
Fix: Provider specific settings now correctly saved
Fix: Old search results are deleted again

SmarterTrack versión 5 de lanzamiento

Fri, 04 Jun 2010 22:38:07 GMT

Nuevas funciones:
Registro de llamadas
SmarterTrack capacidad para rastrear comunicaciones con los clientes en todos los canales se completa con la adición de registro de llamadas. Los agentes y administradores pueden realizar un seguimiento tanto de llamadas entrantes y salientes del teléfono, las tareas asociadas, entradas, y chats en vivo a las llamadas, y ver los informes detallados que llamar a la pista el volumen de llamadas y la duración de las llamadas entrantes y salientes.

Sistema de Gestión de Tareas
Ayuda de los agentes permanecer en la cima de su flujo de trabajo con un sistema de gestión de tareas nuevas que permite a los agentes y gestores para crear tareas y trabajos pista asociada a un ticket específico, igualar o chat en vivo.

Funcionalidad de interfaz móvil (Enterprise versión solamente)
SmarterTrack 5.x proporciona a los administradores la capacidad de controlar los boletos de los agentes y permite a los agentes para gestionar sus billetes y chats en vivo a través de dispositivos móviles. Esta funcionalidad es posible gracias a una interfaz WAP que funciona en todos los teléfonos móviles más importantes, incluyendo Android, iPhone y dispositivos Windows Mobile.

Administración mejorada de entradas
SmarterTrack 5.x incluye varias mejoras a su sistema de tickets, incluyendo la capacidad de adjuntar archivos a los billetes sin necesidad de enviar una respuesta, la capacidad de modificar el formato someter a un auto-respuesta, y la posibilidad de marcar un billete para el seguimiento.

El seguimiento
Con los seguimientos, las empresas pueden mantenerse en contacto permanente con los actuales y nuevos clientes. Integrado con el sistema de eventos, seguimiento notificará a los agentes cuando los clientes no han respondido o la necesidad de servicios adicionales.

Chat en Vivo para archivos adjuntos
SmarterTrack 5.x mejora el nivel de comunicación entre empleados y clientes con la capacidad de enviar y recibir archivos a través de chat en vivo.

Categorías adicionales de eventos
Configurar notificaciones sobre la base de incluso más de un agente de nivel y eventos a nivel de sistema, incluyendo los eventos de tareas, chat en vivo los eventos, llame al registro de eventos, eventos POP, SMTP y eventos.

Mejoras en la Base del Conocimiento
Varias mejoras a la base de conocimientos mejorar la organización del artículo y de navegación. Los agentes también se beneficiarán de la capacidad de realizar operaciones masivas en las noticias, las respuestas enlatadas, y artículos de Knowledge Base.

Actualizado Servicios Web
Los nuevos servicios Web disponibles para 5.x SmarterTrack incluyen la capacidad de boletos consulta basada en una amplia variedad de criterios de búsqueda y la capacidad de recuperar información de la marca. Además, los actuales servicios Web han sido actualizados para mejorar la funcionalidad y que sean más fáciles de usar.

SmarterTrack 5 Released

Fri, 04 Jun 2010 22:32:11 GMT

New Features:

Call Logging
SmarterTrack’s ability to track customer communications across all channels is complete with the addition of call logging. Agents and managers can track both incoming and outgoing phone calls; associate tasks, tickets, and live chats to calls; and view detailed call reports that track call volume and duration for inbound and outbound calls.

Task Management System
Help agents stay on top of their workflow with a new task management system that allows agents and managers to create tasks and track work associated to a specific ticket, call, or live chat.

Mobile Interface Functionality(Enterprise Version only)
SmarterTrack 5.x provides managers with the ability to monitor agents’ tickets and allows agents to manage their tickets and live chats via mobile devices. This functionality is made possible through a WAP interface that works across all major mobile phones, including Android, iPhone, and Windows Mobile devices.

Enhanced Ticket Management
SmarterTrack 5.x includes several enhancements to its ticket system, including the ability to add attachments to tickets without sending a response, the ability to modify an auto-responder’s subject format, and the ability to mark a ticket for follow-up.

Follow-ups
With follow-ups, companies can keep in constant contact with both existing and new customers. Integrated with the events system, follow-ups notify agents when customers haven’t responded or need additional service.

Live Chat Attachments
SmarterTrack 5.x improves the level of communication between employees and customers with the ability to send and receive files via live chat.

Additional Event Categories
Configure notifications based on even more agent-level and system-level events, including task events, live chat events, call log events, POP events, and SMTP events.

Knowledge Base Enhancements
Several enhancements to the knowledge base improve article organization and navigation. Agents will also benefit from the ability to perform bulk operations on news items, canned replies, and knowledge base articles.

Updated Web Services
New Web services available for SmarterTrack 5.x include the ability to query tickets based on a wide variety of search criteria and the ability to retrieve brand information. In addition, existing Web services were updated to enhance functionality and make them easier to use.

New SmaerterTrack Released

Fri, 28 May 2010 10:38:21 GMT

SmarterTrack Version 4.9.3799 was released and contains a handful of fixes. Version 5 appears to be around the corner.

Version 4.9.3799 (2010-05-27)

FIXED: Required custom fields on the live chat submission page now validate as expected
FIXED: SmarterTrack no longer records an invalid padding error.
FIXED: The language menu on the portal is now set to correspond with the browser's language as expected.
FIXED: The Resolutions tab now functions as expected for tickets with less than 256 characters.
FIXED: The ticket response time summary report now displays accurate results when data is grouped by group.

Recent News